Terms and Conditions

Introduction

This document defines the terms and conditions of our working relationship. Unless otherwise agreed to in writing by both the parties, by placing an order with SINC Designs (Pty)Ltd, you confirm that you are in agreement with and bound by the terms and conditions below.

Definitions

As used herein and throughout this Agreement:

“Agreement” means the entire content of this Basic Terms and Conditions document, the Proposal document(s), Schedule(s), together with any other Supplements designated below, together with any exhibits, schedules or attachments hereto.

“Content” means all materials, information, photography, writings and other creative content.

“Copyrights” means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under South African and International Copyright Law.

“Deliverables” means the services and work product specified in the Proposal to be delivered by SINC Designs (Pty)Ltd to the CLIENT, in the form and media specified.

“Services” means all services and the work product to be provided to Client by SINC Designs (Pty)Ltd as described and otherwise further defined.

“Trademarks” means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables.

“Ongoing Management” means the ongoing work to keep the website functioning and secure. This includes, but is not limited to: data management, backups, maintenance, upgrades and software patches.

General Terms

Service you can Trust
SINC Designs (Pty)Ltd’s number one priority is to offer the CLIENT a professional web service, which may include, but is not limited to web design, hosting, domain registration/renewal, maintenance, online advertising management, search engine optimization, social media marketing and graphic design.

Authorisation
The CLIENT authorises SINC Designs (Pty)Ltd to perform the services outlined in this agreement on the CLIENTS’ behalf, which may include, but is not limited to, registering their domain, accessing their hosting account and disk space, creating databases and applications, managing their online advertising, and submitting their project to search engines.

Agreement Scope
Services supplied, costs and rates are limited to what is specifically set forth in the service package agreement. Any additional services will require an additional agreement. Our agreement is for the full package containing various services.

Should the CLIENT not utilise all services offered within the complete package, the CLIENT will still be liable for the full payment for the complete package.

Costs and Fees
Changes and additions outside of the scope of this document will be quoted and invoiced to the CLIENT. The CLIENT will be advised of all costs, changes and additions before commencement of the additional work. Fees for professional services do not include outside purchases such as, but not limited to, software licensing, copyright licensing, photography, color printouts, illustrations or courier service. Additional expenses are itemized on each invoice.

Production Schedules
Production schedules will be established and adhered to by both the CLIENT and SINC Designs (Pty)Ltd. Where production schedules are not adhered to by the CLIENT, final delivery date or dates will be adjusted accordingly. Additional costs may be charged for CLIENT delays, if the delays result in an increase in time to manage or deliver the services.

Payment
The CLIENT agrees to pay SINC Designs (Pty)Ltd in accordance with the terms specified in each proposal/estimate. Payment will be due from the date of signing the agreement.

If the CLIENT fails to pay any invoice, SINC Designs (Pty)Ltd reserves the right to withdraw the website and associated materials or refuse completion and/or delivery of work until past due balances are paid. All materials or property belonging to the CLIENT, as well as work performed, may be retained as security until all just claims against the CLIENT are satisfied. The CLIENT is responsible for any debt collection, legal or court fees which may come due.

In the event of cancellation of the project prior to completion, the CLIENT will be liable for 1 month’s payment as per the 30 day cancellation notice.

Confidentiality
SINC Designs (Pty)Ltd will not disclose to any third party or use, other than for the purposes of this agreement, any knowledge or information imparted to or obtained by it during or in connection with the fulfilment of this agreement, which is of a secret or confidential nature relating to the business, equipment, processes, products, services or business strategies offered or employed by the CLIENT. This obligation of confidence will cease to apply in relation to information that SINC Designs (Pty)Ltd is required to disclose by any law, or which becomes part of the public domain other than as the result of a breach by SINC Designs (Pty)Ltd of its obligations of confidence under this Agreement.

Outsourcing
I f needed, SINC Designs (Pty)Ltd reserves the right to outsource any specific project requirements to insure that the terms of this agreement are met. Any subcontractors or external suppliers will be bound to the terms of this agreement.

Promotion
SINC Designs (Pty)Ltd is confident that the CLIENT’s expectations will be exceeded and as such is notifying the CLIENT that SINC Designs (Pty)Ltd reserves the right to use the CLIENT’s website, associated graphics and any unused ideas and development in the promotion of SINC Designs (Pty)Ltd services or any design competitions. CLIENT agrees to allow SINC Designs (Pty)Ltd to retain a credit and link from the footer of the website.

Copyright
The CLIENT is responsible for all trademark, servicemark, copyright and patent infringement clearances. The CLIENT is also responsible for arranging, prior to publication, any necessary legal clearance of materials SINC Designs (Pty)Ltd uses for this project. The CLIENT indemnifies SINC Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any unauthorised use of photographs, text, or other Intellectual Property not under copyright ownership of the CLIENT.

Ownership / Project Copyright
SINC Designs (Pty)Ltd reserves all rights over working source files, databases and owns full ownership of the website and design. The CLIENT will not have access to the Control Panel, Database or FTP, unless otherwise agreed to.

Open Source Software
SINC Designs (Pty)Ltd makes extensive use of open source software and components to supply websites and services to the CLIENT. SINC Designs (Pty)Ltd will not charge additional licensing fees on open source software.

The CLIENT indemnifies SINC Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any failure of software supplied to the CLIENT.

All software and components not developed by SINC Designs (Pty)Ltd retain the original license and terms associated with them. SINC Designs (Pty)Ltd cannot assign any rights to the CLIENT and the CLIENT agrees to be bound by the original Author’s terms.

Force Majeure
SINC Designs (Pty)Ltd shall not be deemed in breach of this Agreement if SINC Designs (Pty)Ltd is unable to complete the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of God, death, illness or incapacity of SINC Designs (Pty)Ltd or any local, provincial, national or international law, governmental order or regulation or any other event beyond SINC Designs (Pty)Ltd’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, SINC Designs (Pty)Ltd shall give notice to the CLIENT of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

Limitation of Liability
The services and the work product of SINC Designs (Pty)Ltd are sold “as is.” In all circumstances, the maximum liability of its Designers, Directors, Officers, Employees, Design Agents and Affiliates (“SINC Designs (Pty)Ltd parties”), to the CLIENT for damages for any and all causes whatsoever, and the CLIENT’s maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net cost of this project as specified in this Agreement. In no event shall SINC Designs (Pty)Ltd be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by SINC Designs (Pty)Ltd even if SINC Designs (Pty)Ltd has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.

Termination / Cancellation
SINC Designs may terminate this Agreement with immediate effect giving written notice to the other of such termination. The CLIENT may terminate the agreement providing 30 days written notice. The CLIENT will be liable for final payment during the 30 days notice period and all other outstanding balances. The CLIENT shall assume responsibility for collection of all legal fees necessitated by default in payment.

Domain Names
All domain names are legally owned by the CLIENT. All domain name registrations are subject to availability and registration rules. SINC Designs (Pty)Ltd will manage the domain name(s) on behalf of the CLIENT unless the CLIENT requests in writing that the CLIENT manages their own domain(s) and payment of fees.

SINC Designs (Pty)Ltd uses Xneelo’s domain accredited registrar to provide accredited domains on the CLIENT’s behalf.

The CLIENT indemnifies SINC Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any failure of services related to domain renewals, registrations, domain name trademarks.

Hosting
SINC Designs (Pty)Ltd will offer the suggested hosting package required for the CLIENT’s project.
The exact package required will determine the monthly cost. Due to website growth, disk-space and an increase in traffic, the CLIENT will be responsible for any over-usage, charged per GB for Traffic & per 10mb for Disk Space.

Should the CLIENT decide to make use of their own hosting provider, the CLIENT will be responsible for contacting the chosen host for support relating to hosting matters & ensure that SINC Designs (Pty)Ltd will have the correct hosting environment needed for the project. SINC Designs (Pty)Ltd will charge for costs incurred liaising with the hosting company and supporting the CLIENT with hosting related issues. SINC Designs (Pty)Ltd will charge for costs incurred due to differences in hosting environment if installation and management exceeds standard time frames.

Browser Variance
Our websites are optimised for XHTML compliant browsers and adjusted to support the latest versions of Google Chrome, Mozilla Firefox & Internet Explorer (IE). We test using the browsers that are statistically the most commonly used. Layout and aesthetic elements may change or degrade in some browsers.

Colours
Website visitors use different monitors with different settings. Colours and image quality of the website including graphics and photography will shift between computers and monitors.

Testing and Acceptance of the Website
Once the project has, in the opinion of SINC Designs (Pty)Ltd been completed, SINC Designs (Pty)Ltd will notify the CLIENT either verbally or in writing, and provide the CLIENT with an opportunity to test and review the website. If the CLIENT determines that the website does not comply with the Project Components agreed to in this document, SINC Designs (Pty)Ltd agrees to carry out any necessary and reasonable modifications.

Client Responsibilities
If the CLIENT or an agent of The CLIENT other than SINC Designs (Pty)Ltd attempts to update, edit or alter the site’s template, infrastructure, source files or hosting management in a way that causes damage to individual pages or the site’s architecture, time to repair web pages will be assessed at our STANDARD or OVERTIME hourly rate, and is an additional cost above the costs outlined in the agreement.

Errors and Omissions
It is SINC Designs (Pty)Ltd’s responsibility to carefully check for accuracy in all respects, ranging from technical illustrations to scripts and ensure an overall error free environment. However SINC Designs (Pty)Ltd is not liable for errors or omissions. The CLIENT indemnifies SINC Designs (Pty)Ltd against any loss or damage arising directly or indirectly from any errors and omissions.

Updates/Changes
SINC Designs (Pty)Ltd offers Monthly Maintenance as set out in the service package agreement. SINC Designs (Pty)Ltd will ensure that any maintenance work is attended to within 48 working hours from date of receiving the instructions from the CLIENT.

Copy
All text must be supplied in digital format that can be copied and pasted. SINC Designs (Pty)Ltd will not re-type/type-out any text found in any non-editable file format.

Images
Graphics and photographs are to be supplied in digital format on EMail, File Transfer, Flash Drive. Photographs must not exceed a file size of 2mb each (unless by prior arrangement). Larger files will incur an extra cost due to increased time in processing.

Branding
All logos and branding must be provided in an industry standard vector format. We do offer services if you do not have decent quality images for your site. Please see our services here.

Fraud/Scam
Should there be any allegations against the CLIENT regarding illegal activity on the website eg, using the website to scam users/ fraud clients, SINC Designs will have the right to terminate the website with immediate effect. It is the CLIENTS responsibility to provide SINC Designs (Pty)Ltd with proof that such allegations are false, before the website will be activated again.

Emails & Spam
While hosting with SINC Designs on xneelo servers, the below information is effective and the Acceptable Use Policy needs to be followed at all times.
Failure to follow the Acceptable Use Policy could result in a first and final warning, or immediate termination of hosting, website and email services, without notice.

Acceptable Use Policy

https://xneelo.co.za/legal/acceptable-use-policy/#abuse-and-spam

What are the industry best practices, regarding spam, which I should follow?
https://hetzner.co.za/help-centre/email/what-are-the-industry-best-practices-regarding-spam-which-i-should-follow/

What will happen if I have been accused of spamming?
https://xneelo.co.za/help-centre/email/what-will-happen-if-i-have-been-accused-of-spamming/

How to manage a legitimate mailing list
https://xneelo.co.za/help-centre/email/manage-legitimate-mailing-list/

Email sending limit
https://xneelo.co.za/help-centre/email/i-have-a-mailing-list-how-many-emails-can-i-send-out-on-my-web-hosting-account/

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